
Stuart Crane
From $400 to a SaaS Exit After 20 Years Bootstrapped
Stuart Crane is an entrepreneur and advisor whose previous company, Definitive Homecare Solutions, built CPR+ - a software product for the home infusion pharmacy industry. The story starts in 1991 when Stuart met his backyard neighbor Jeff, a nurse for a home care company who was drowning in paper documentation. Stuart was a database consultant. Within a week, they were building software together. By 1993, they formed a company with $400 in seed capital and started selling the product at $4,996 per license. What makes this story remarkable is how they grew the business in a pre-internet era. They used CompuServe to pull company lists by SIC code, sent physical mailers with sample printouts, FedExed personalized evaluation packets with 3.5-inch floppy disks, and worked trade show booths where they brewed coffee to attract nurses. The business was profitable from year one, generating $700,000-$900,000 on minimal expenses. Over 20 years, they dominated the home infusion niche, acquired two competitors, grew to 80 employees, and built what Stuart calls the "golden goose" - a business sustained by taking care of three things: the product, the employees, and the customers. Stuart shares how they navigated two failed acquisition attempts before running a competitive bidding process that resulted in a SaaS exit for $43 million in July 2013. He also talks about the terrifying bugs that came with building mission-critical healthcare software, why persistence matters more than genius, and what 20 years of bootstrapping taught him about building wealth.






















