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The SaaS Podcast

How an Idea to Improve Live Chat Built a Multi-Million Dollar Company – with Ben Congleton [021]

How an Idea to Improve Live Chat Built a Multi-Million Dollar Company - with Ben Congleton

Ben is the co-founder and CEO of Olark, a tool that brings hassle-free live chat to your website. Olark is a Y Combinator startup that was founded in 2009. Today, Olark has over 5000 customers in 151 countries and has grown into a multi-million dollar business.

Key Talking Points

  • How Ben launched his first business, a web hosting company in some guys basement, when he was still in high school.
  • Where the idea for Olark came from and what Ben and his co-founders did to figure out if they could be successful.
  • How the team did consulting work building software for other people in order to fund their own software business.
  • Why Ben and his co-founders rejected an acquisition offer that they received ‘out of the blue' very early on.
  • How they team effectively positioned Olark despite having a lot less functionality than all of its competitors.

Success Quote

  • “Practice not-doing and everything will fall into place.” – Lao Tzu

Book Recommendation

Links & Resources Mentioned

Contact Information

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Omer Khan

Hi, I'm Omer, the founder of SaaS Club and host of The SaaS Podcast. I help early stage founders and entrepreneurs to build, launch and grow successful SaaS businesses. Join me on this journey.