
Farzad Rashidi, Respona
He Demoted His SaaS to Sell a Service and 4x'd Revenue
Farzad Rashidi is the co-founder of Respona, a company that helps brands get cited in AI answers across ChatGPT, Perplexity, and Google AI Overviews. He first came on the show back in episode 323, when Respona was a self-serve outreach tool doing a few hundred thousand in ARR. Then the classic bootstrapped trap set in. Churn caught up with new business, and every customer they won was offset by one they lost. For years Farzad tried to fix it the way most founders do, by adding more features to make the product stickier. Nothing moved. The real reason customers left was not missing features. It was that they never had the time to do the work the tool required. The turning point came in early 2025. A marketing agency CEO haggled over an $800-a-month license, then offered to pay per result instead. That one conversation nudged Farzad toward a service-as-software model: do the work for the customer, charge for the outcome, and use the software in the back end. That first customer now spends around $65K to $70K a month, and in twelve months the company 4x'd the revenue it had spent six years building. What makes this a service-as-software story rather than a slide back into agency work is what came next. Farzad demoted the self-serve SaaS on the homepage, productized the service into fixed tiers with no negotiation, and rebuilt a software layer (a client portal, a publisher network, and a brain in the middle) on top of the manual delivery. We also dig into the actual playbook for getting a brand cited in AI answers, from finding lookalike publishers to building a surround-sound presence around the models. I hope you enjoy the conversation.























